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Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on: 01324 332899 / 0141 374 2703

Or write to us at Heatsafe Heating Ltd, Top floor, Office 1, Canalbank Estate, Seabegs Road, FK4 2BP
(please request proof of receipt if posting)

Or email us: heatsafeheating@live.co.uk

We aim to respond within 21 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 4566 031.

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Heatsafe Heating Ltd was established in 2011. We aren’t like your average heating company, we do things the Heatsafe way. Which has helped us build our business through high standards of work and word of mouth referrals. Read More
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Company Number 406320
VAT Number GB 138199287
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Heatsafe Heating Ltd, registered address Top Floor, Office 1 Canalbank Estate, Seabegs Road, Bonnybridge, Stirlingshire, United Kingdom, FK4 2BP, company number SC406320 is an Introducer Appointed Representative of TradeHelp. Our firm reference number is 832658. TradeHelp is a trading style of Tradehelp Ltd, Marchwiel Centre, Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438), authorised and regulated by the Financial Conduct Authority (firm reference number 697812). TradeHelp are a credit broker, not a lender, and offer loans from a small panel of carefully selected lenders. TradeHelp do not offer financial advice and do not charge you for credit broking services. All loans are subject to status.